Professional Skills - Course Topics

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Reliability - integrity and responsibility in professional settings


Expert Insight Videos:

The High Cost of Low Trust

Individual Accountability

Courses (click for detailed description):

The Building Blocks of Building Trust

Trust Building through Effective Communication

Becoming an Accountable Professional

Becoming Your Own Best Boss




Work Ethic - effective work habits, personal accountability and determination to succeed


Expert Insight Videos:

Persevere through Desire

Effective Goal Setting

Courses (click for detailed description):

Forging Ahead with Perseverance and Resilience

Procrastination: Admitting it is the First Step

Reaching Goals Using Perseverance and Resilience

Avoid Procrastination by Getting Organized Instead

Beating Procrastination by Boosting Your Creativity and Drive




Punctuality - arriving to commitments on time and ready to contribute


Expert Insight Video:

The Secret to Ultra Productivity

Courses (click for detailed description):

Aligning Goals and Priorities to Manage Time

Make the Time You Need: Get Organized

Maximize Your Productivity by Managing Time and Tasks




Discipline - abiding by guidelines, demonstrating self-control and staying on task


Expert Insight Videos:

Choosing What Not to Do

Emotional Intelligence

Courses (click for detailed description):

The Art of Staying Focused

Managing Pressure and Stress to Optimize Your Performance

Developing a Personal Accountability Framework

Navigating Your Own Emotions

Navigating Other People's Emotions

The Essentials for Anger Management




Teamwork/Collaboration - building collaborative relationships and working effectively as part of a team


Expert Insight Videos:

The Cohort Effect

Mindsets to Bring to Conflicts

Courses (click for detailed description):

Cultivating Relationships with Your Peers

Effective Team Communication

Being an Effective Team Member

Difficult People: Why They Act That Way and How to Deal with Them

Difficult People: Can’t Change Them, so Change Yourself




Professionalism - demonstrating honesty, dressing and acting appropriately/responsibly and learning from mistakes


Expert Insight Videos:

The Ethics of Business Decisions

Treat Feedback As Data

Every Interaction Leaves a Mark

Courses (click for detailed description):

Developing Your Business Ethics

Becoming More Professional through Business Etiquette

Gaining a Positive Perspective on Feedback

Learning from Failure

Acting with Diplomacy and Tact

Navigating Challenging Situations with Diplomacy and Tact

Keeping Business Calls Professional




Critical Thinking/Problem-Solving - exercising strong decision-making skills, analyzing issues effectively and thinking creatively to overcome problems


Expert Insight Videos:

How to Make Better Decisions

Four Steps to Solving a Problem

Courses (click for detailed description):

Confronting Your Assumptions

Choosing and Using the Best Solution

Getting to the Root of a Problem

Defining Alternative Solutions to a Problem

Reaching Sound Conclusions




Leadership - leveraging the strengths of others to achieve common goals, coaching and motivating peers and prioritizing/delegating work


Expert Insight Videos:

Leadership is a Mindset

How To Be Persuasive

Better Delegation

How to Energize Others

Courses (click for detailed description):

Building Personal Power through Influence

Leveraging Emotional Intelligence

Building a Leadership Development Plan

Assessing Your Own Leadership Performance

Leading through Positive Influence

Influence Others with Political Savvy

Taking Your Team to the Next Level with Delegation

Getting What You Expect from Your Delegate

Becoming an Inspirational Leader




Creativity/Innovation - being original and inventive, communicating new ideas to others and drawing on knowledge from different fields to find solutions


Expert Insight Videos:

Creativity is Learned

Do the Impossible: Innovation Begins with Belief

Creative Solutions Require Determination, Not Luck

Courses (click for detailed description):

Verifying and Building on Creative Ideas

Communicating with Confidence

Unleashing Personal and Team Creativity




Oral and Written Communications - articulating thoughts and ideas clearly and effectively in written and oral forms


Expert Insight Videos:

Keep Your Messages Clear and Concise

Listening Requires Caring

Email and Emotions

Preparing for an Effective Presentation

Courses (click for detailed description):

Choosing the Right Interpersonal Communication Method to Make Your Point

Clarity and Conciseness in Business Writing

The Art and Science of Communication

Making an Impact with Non-verbal Communication

Do We Have a Failure to Communicate?

Audience and Purpose in Business Writing

Using Active Listening in Workplace Situations

Become a Great Listener

Listening Even When it's Difficult to Listen

Writing Effective E-Mails and Instant Messages

Taking Effective and Professional Notes

Using the Parts of Speech

Getting the Details Right: Spelling Basics

Abbreviating, Capitalizing, and Using Numbers

Creating Well-constructed Sentences

Troublesome Words and Phrases: Common Usage Mistakes in Writing

Using Punctuation Marks

Conquering the Challenges of Public Speaking

Writing and Preparing an Effective Speech

Planning an Effective Presentation

Building Your Presentation

Ensuring Successful Presentation Delivery




Global/Intercultural Fluency - valuing, respecting, and learning from diverse groups of people


Expert Insight Videos:

The Importance of Diversity

Cultural Communication

Unconscious Bias

Courses (click for detailed description):

Your Role in Workplace Diversity

How Culture Impacts Communication

Using Communication Strategies to Bridge Cultural Divides

Understanding Unconscious Bias

Overcoming Your Own Unconscious Biases




Career Management - becoming a self-advocate and articulating strengths, knowledge and experiences relevant to success


Expert Insight Videos:

Mapping Your Career Strategy

Five Steps to Building Your Network

Interviewing with Confidence

Courses (click for detailed description):

Developing a Plan to Further Your Career

Developing Your Business Acumen

Building Your Professional Network

Finding and Nurturing a Mentor Relationship




Habits of Highly Effective People Video Series – Stephen Covey


Expert Insight Videos: Be Proactive Put First Things First Seek First to Understand - Then to Be Understood Synergize Sharpen the Saw From Effectiveness to Greatness





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