Professional Skills - Course Topics
Reliability - integrity and responsibility in professional settings
Expert Insight Videos:
The High Cost of Low Trust
Individual Accountability
Courses (click for detailed description):
The Building Blocks of Building Trust
Trust Building through Effective Communication
Becoming an Accountable Professional
Work Ethic - effective work habits, personal accountability and determination to succeed
Expert Insight Videos:
Persevere through Desire
Effective Goal Setting
Courses (click for detailed description):
Forging Ahead with Perseverance and Resilience
Procrastination: Admitting it is the First Step
Reaching Goals Using Perseverance and Resilience
Avoid Procrastination by Getting Organized Instead
Beating Procrastination by Boosting Your Creativity and Drive
Punctuality - arriving to commitments on time and ready to contribute
Expert Insight Video:
The Secret to Ultra Productivity
Courses (click for detailed description):
Aligning Goals and Priorities to Manage Time
Make the Time You Need: Get Organized
Maximize Your Productivity by Managing Time and Tasks
Discipline - abiding by guidelines, demonstrating self-control and staying on task
Expert Insight Videos:
Choosing What Not to Do
Emotional Intelligence
Courses (click for detailed description):
Managing Pressure and Stress to Optimize Your Performance
Developing a Personal Accountability Framework
Navigating Other People's Emotions
The Essentials for Anger Management
Teamwork/Collaboration - building collaborative relationships and working effectively as part of a team
Expert Insight Videos:
The Cohort Effect
Mindsets to Bring to Conflicts
Courses (click for detailed description):
Cultivating Relationships with Your Peers
Being an Effective Team Member
Difficult People: Why They Act That Way and How to Deal with Them
Difficult People: Can’t Change Them, so Change Yourself
Professionalism - demonstrating honesty, dressing and acting appropriately/responsibly and learning from mistakes
Expert Insight Videos:
The Ethics of Business Decisions
Treat Feedback As Data
Every Interaction Leaves a Mark
Courses (click for detailed description):
Developing Your Business Ethics
Becoming More Professional through Business Etiquette
Gaining a Positive Perspective on Feedback
Acting with Diplomacy and Tact
Navigating Challenging Situations with Diplomacy and Tact
Keeping Business Calls Professional
Learning Agility - continuously learning new information and skills
Expert Insight Video:
Lifelong Learning
Courses (click for detailed description):
Uncovering and Utilizing Your Talents and Skills
Cultivating a Passion for Learning
Establishing Self-confidence for Life
Improving Your Reading Speed and Comprehension
Self-improvement for Lifelong Success
Critical Thinking/Problem-Solving - exercising strong decision-making skills, analyzing issues effectively and thinking creatively to overcome problems
Expert Insight Videos:
How to Make Better Decisions
Four Steps to Solving a Problem
Courses (click for detailed description):
Choosing and Using the Best Solution
Getting to the Root of a Problem
Defining Alternative Solutions to a Problem
Leadership - leveraging the strengths of others to achieve common goals, coaching and motivating peers and prioritizing/delegating work
Expert Insight Videos:
Leadership is a Mindset
How To Be Persuasive
Better Delegation
How to Energize Others
Courses (click for detailed description):
Building Personal Power through Influence
Leveraging Emotional Intelligence
Building a Leadership Development Plan
Assessing Your Own Leadership Performance
Leading through Positive Influence
Influence Others with Political Savvy
Taking Your Team to the Next Level with Delegation
Getting What You Expect from Your Delegate
Becoming an Inspirational Leader
Creativity/Innovation - being original and inventive, communicating new ideas to others and drawing on knowledge from different fields to find solutions
Expert Insight Videos:
Creativity is Learned
Do the Impossible: Innovation Begins with Belief
Creative Solutions Require Determination, Not Luck
Courses (click for detailed description):
Verifying and Building on Creative Ideas
Unleashing Personal and Team Creativity
Oral and Written Communications - articulating thoughts and ideas clearly and effectively in written and oral forms
Expert Insight Videos:
Keep Your Messages Clear and Concise
Listening Requires Caring
Email and Emotions
Preparing for an Effective Presentation
Courses (click for detailed description):
Choosing the Right Interpersonal Communication Method to Make Your Point
Clarity and Conciseness in Business Writing
The Art and Science of Communication
Making an Impact with Non-verbal Communication
Do We Have a Failure to Communicate?
Audience and Purpose in Business Writing
Using Active Listening in Workplace Situations
Listening Even When it's Difficult to Listen
Writing Effective E-Mails and Instant Messages
Taking Effective and Professional Notes
Getting the Details Right: Spelling Basics
Abbreviating, Capitalizing, and Using Numbers
Creating Well-constructed Sentences
Troublesome Words and Phrases: Common Usage Mistakes in Writing
Conquering the Challenges of Public Speaking
Writing and Preparing an Effective Speech
Planning an Effective Presentation
Ensuring Successful Presentation Delivery
Digital Technology - understanding emerging technology and leveraging technology to solve problems, complete tasks and accomplish goals
Expert Insight Video:
Getting Value out of Technology
Courses (click for detailed description):
Reaching Efficient Solutions with Computational Thinking
Enabling Business-IT Collaboration and Strategic Alignment
Leveraging Social Media for Persuasive Communication
Keeping Your Skillset Current in the Digital Economy
Embracing the Cloud for Business Efficiency
How Blockchain Technology is Transforming Businesses
Preparing for the Additive Manufacturing Revolution
Transforming the Workplace Using Artificial Intelligence
Using Robots and RPA in the Workplace
Global/Intercultural Fluency - valuing, respecting, and learning from diverse groups of people
Expert Insight Videos:
The Importance of Diversity
Cultural Communication
Unconscious Bias
Courses (click for detailed description):
Your Role in Workplace Diversity
How Culture Impacts Communication
Using Communication Strategies to Bridge Cultural Divides
Understanding Unconscious Bias
Overcoming Your Own Unconscious Biases
Career Management - becoming a self-advocate and articulating strengths, knowledge and experiences relevant to success
Expert Insight Videos:
Mapping Your Career Strategy
Five Steps to Building Your Network
Interviewing with Confidence
Courses (click for detailed description):
Developing a Plan to Further Your Career
Developing Your Business Acumen
Building Your Professional Network
Finding and Nurturing a Mentor Relationship
Essential Customer Service Skills
Courses (click for detailed description):
Rapport Building in Customer Service
Providing Telephone Customer Service
Facing Confrontation in Customer Service
Designing a Customer Service Strategy
Providing On-site Customer Service
Providing Effective Internal Customer Service
Being an Effective CSR (Customer Service Representative)
Courses (click for detailed description):
Communicating Effectively with Customers
Controlling Conflict, Stress, and Time in a Customer Service Environment
Dealing with Customer Service Incidents and Complaints
Polishing Your Skills for Excellent Customer Service
Habits of Highly Effective People Video Series – Stephen Covey
Expert Insight Videos: