Question 1

Reliability  -  integrity and responsibility in professional settings

Accepted Answer

Expert Insight Videos:
The High Cost of Low Trust
Individual Accountability
Courses (click for detailed description):

The Building Blocks of Building Trust(javascript:void(0))

Trust Building through Effective Communication(javascript:void(0))

Becoming an Accountable Professional(javascript:void(0))

Becoming Your Own Best Boss(javascript:void(0))

Question 2

Work Ethic  -  effective work habits, personal accountability and determination to succeed"

Accepted Answer

Expert Insight Videos:
Persevere through Desire
Effective Goal Setting
Courses (click for detailed description):

Forging Ahead with Perseverance and Resilience(javascript:void(0))

Procrastination: Admitting it is the First Step(javascript:void(0))

Reaching Goals Using Perseverance and Resilience(javascript:void(0))

Avoid Procrastination by Getting Organized Instead(javascript:void(0))

Beating Procrastination by Boosting Your Creativity and Drive(javascript:void(0))

Question 3

Punctuality  -  arriving  to commitments on time and ready to contribute

Accepted Answer

Expert Insight Video:
The Secret to Ultra Productivity
Courses (click for detailed description):
Aligning Goals and Priorities to Manage Time(javascript:void(0))
Make the Time You Need: Get Organized(javascript:void(0))
Maximize Your Productivity by Managing Time and Tasks(javascript:void(0))

Question 4

Discipline  -  abiding by guidelines, demonstrating self-control and staying on task"

Accepted Answer

Expert Insight Videos:
Choosing What Not to Do
Emotional Intelligence
Courses (click for detailed description):
The Art of Staying Focused(javascript:void(0))
Managing Pressure and Stress to Optimize Your Performance(javascript:void(0))
Developing a Personal Accountability Framework(javascript:void(0))
Navigating Your Own Emotions(javascript:void(0))
Navigating Other People's Emotions(javascript:void(0))
The Essentials for Anger Management(javascript:void(0))

Question 5

Teamwork/Collaboration  -  building collaborative relationships and working effectively as part of a team

Accepted Answer

Expert Insight Videos:
The Cohort Effect
Mindsets to Bring to Conflicts
Courses (click for detailed description):
Cultivating Relationships with Your Peers(javascript:void(0))
Effective Team Communication(javascript:void(0))
Being an Effective Team Member(javascript:void(0))
Difficult People: Why They Act That Way and How to Deal with Them(javascript:void(0))
Difficult People: Can’t Change Them, so Change Yourself(javascript:void(0))

Question 6

Professionalism  -  demonstrating honesty, dressing and acting appropriately/responsibly and learning from mistakes"

Accepted Answer

Expert Insight Videos:
The Ethics of Business Decisions
Treat Feedback As Data
Every Interaction Leaves a Mark
Courses (click for detailed description):
Developing Your Business Ethics(javascript:void(0))
Becoming More Professional through Business Etiquette(javascript:void(0))
Gaining a Positive Perspective on Feedback(javascript:void(0))
Learning from Failure(javascript:void(0))
Acting with Diplomacy and Tact(javascript:void(0))
Navigating Challenging Situations with Diplomacy and Tact(javascript:void(0))
Keeping Business Calls Professional(javascript:void(0))

Question 7

Learning Agility  -  continuously learning new information and skills

Accepted Answer

Expert Insight Video:
Lifelong Learning
Courses (click for detailed description):
Developing a Growth Mind-set(javascript:void(0))
Uncovering and Utilizing Your Talents and Skills(javascript:void(0))
Cultivating a Passion for Learning(javascript:void(0))
Establishing Self-confidence for Life(javascript:void(0))
Improving Your Reading Speed and Comprehension(javascript:void(0))
Improving Your Memory Skills(javascript:void(0))
Self-improvement for Lifelong Success(javascript:void(0))

Question 8

Critical Thinking/Problem-Solving  -  exercising strong decision-making skills, analyzing issues effectively and thinking creatively to overcome problems"

Accepted Answer

Expert Insight Videos:
How to Make Better Decisions
Four Steps to Solving a Problem
Courses (click for detailed description):
Confronting Your Assumptions(javascript:void(0))
Choosing and Using the Best Solution(javascript:void(0))
Getting to the Root of a Problem(javascript:void(0))
Defining Alternative Solutions to a Problem(javascript:void(0))
Reaching Sound Conclusions(javascript:void(0))

Question 9

Leadership  -  leveraging the strengths of others to achieve common goals, coaching and motivating peers and prioritizing/delegating work"

Accepted Answer

Expert Insight Videos:
Leadership is a Mindset
How To Be Persuasive
Better Delegation
How to Energize Others
Courses (click for detailed description):
Building Personal Power through Influence(javascript:void(0))
Leveraging Emotional Intelligence(javascript:void(0))
Building a Leadership Development Plan(javascript:void(0))
Assessing Your Own Leadership Performance(javascript:void(0))
Leading through Positive Influence(javascript:void(0))
Influence Others with Political Savvy(javascript:void(0))
Taking Your Team to the Next Level with Delegation(javascript:void(0))
Getting What You Expect from Your Delegate(javascript:void(0))
Becoming an Inspirational Leader(javascript:void(0))

Question 10

Creativity/Innovation  -  being original and inventive, communicating new ideas to others and drawing on knowledge from different fields to find solutions"

Accepted Answer

Expert Insight Videos:
Creativity is Learned
Do the Impossible: Innovation Begins with Belief
Creative Solutions Require Determination, Not Luck
Courses (click for detailed description):
Verifying and Building on Creative Ideas(javascript:void(0))
Communicating with Confidence(javascript:void(0))
Unleashing Personal and Team Creativity(javascript:void(0))

Question 11

Oral and Written Communications  -  articulating thoughts and ideas clearly and effectively in written and oral forms

Accepted Answer

Expert Insight Videos:
Keep Your Messages Clear and Concise
Listening Requires Caring
Email and Emotions
Preparing for an Effective Presentation
Courses (click for detailed description):
Choosing the Right Interpersonal Communication Method to Make Your Point(javascript:void(0))
Clarity and Conciseness in Business Writing(javascript:void(0))
The Art and Science of Communication(javascript:void(0))
Making an Impact with Non-verbal Communication(javascript:void(0))
Do We Have a Failure to Communicate?(javascript:void(0))
Audience and Purpose in Business Writing(javascript:void(0))
Using Active Listening in Workplace Situations(javascript:void(0))
Become a Great Listener(javascript:void(0))
Listening Even When it's Difficult to Listen(javascript:void(0))
Writing Effective E-Mails and Instant Messages(javascript:void(0))
Taking Effective and Professional Notes(javascript:void(0))
Using the Parts of Speech(javascript:void(0))
Getting the Details Right: Spelling Basics(https://library.skillport.com/coursedesc/acm_04_a02_bs_enus/summary.htm)
Abbreviating, Capitalizing, and Using Numbers(https://library.skillport.com/coursedesc/acm_04_a03_bs_enus/summary.htm)
Creating Well-constructed Sentences(https://library.skillport.com/coursedesc/acm_04_a05_bs_enus/summary.htm)
Troublesome Words and Phrases: Common Usage Mistakes in Writing(https://library.skillport.com/coursedesc/acm_04_a06_bs_enus/summary.htm)
Using Punctuation Marks(https://library.skillport.com/coursedesc/acm_04_a04_bs_enus/summary.htm)
Conquering the Challenges of Public Speaking(https://library.skillport.com/coursedesc/apd_06_a02_bs_enus/summary.htm)
Writing and Preparing an Effective Speech(https://library.skillport.com/coursedesc/apd_06_a01_bs_enus/summary.htm)
Planning an Effective Presentation(https://library.skillport.com/coursedesc/acm_05_a01_bs_enus/summary.htm)
Building Your Presentation(https://library.skillport.com/coursedesc/acm_05_a02_bs_enus/summary.htm)
Ensuring Successful Presentation Delivery(https://library.skillport.com/coursedesc/acm_05_a03_bs_enus/summary.htm)

Question 12

Digital Technology  -  understanding emerging technology and leveraging technology to solve problems, complete tasks and accomplish goals"

Accepted Answer

Expert Insight Video:  
Getting Value out of Technology
Courses (click for detailed description):
Reaching Efficient Solutions with Computational Thinking(https://library.skillport.com/coursedesc/bs_dgt22_a01_enus/summary.htm)
Enabling Business-IT Collaboration and Strategic Alignment(https://library.skillport.com/coursedesc/bs_dgt33_a01_enus/summary.htm)
Achieving Digital Dexterity(https://library.skillport.com/coursedesc/bs_dgt36_a01_enus/summary.htm)
Leveraging Social Media for Persuasive Communication(https://library.skillport.com/coursedesc/bs_dgt20_a01_enus/summary.htm)
Keeping Your Skillset Current in the Digital Economy(https://library.skillport.com/coursedesc/bs_apd23_a01_enus/summary.htm)
Embracing the Cloud for Business Efficiency(https://library.skillport.com/coursedesc/bs_dgt03_a01_enus/summary.htm)
Big Data Fundamentals(https://library.skillport.com/coursedesc/aba_01_a01_bs_enus/summary.htm)
How Blockchain Technology is Transforming  Businesses(https://library.skillport.com/coursedesc/bs_dgt26_a01_enus/summary.htm)
Preparing for the Additive Manufacturing Revolution(https://library.skillport.com/coursedesc/bs_dgt28_a01_enus/summary.htm)
Transforming the Workplace Using Artificial Intelligence(https://library.skillport.com/coursedesc/bs_dgt14_a01_enus/summary.htm)
Using Robots and RPA in the Workplace(https://library.skillport.com/coursedesc/bs_dgt24_a01_enus/summary.htm)

Question 13

Global/Intercultural Fluency  -  valuing, respecting, and learning from diverse groups of people"

Accepted Answer

Expert Insight Videos:
The Importance of Diversity
Cultural Communication
Unconscious Bias
Courses (click for detailed description):
Your Role in Workplace Diversity(https://library.skillport.com/coursedesc/apd_01_a02_bs_enus/summary.htm)
How Culture Impacts Communication(https://library.skillport.com/coursedesc/comm_48_a01_bs_enus/summary.htm)
Using Communication Strategies to Bridge Cultural Divides(https://library.skillport.com/coursedesc/comm_48_a02_bs_enus/summary.htm)
Understanding Unconscious Bias(https://library.skillport.com/coursedesc/apd_14_a01_bs_enus/summary.htm)
Overcoming Your Own Unconscious Biases(https://library.skillport.com/coursedesc/apd_14_a02_bs_enus/summary.htm)

Question 14

Career Management  -  becoming a self-advocate and articulating strengths, knowledge and experiences relevant to success"

Accepted Answer

Expert Insight Videos:
Mapping Your Career Strategy
Five Steps to Building Your Network
Interviewing with Confidence
Courses (click for detailed description):
Developing a Plan to Further Your Career(https://library.skillport.com/coursedesc/apd_03_a01_bs_enus/summary.htm)
Developing Your Business Acumen(https://library.skillport.com/coursedesc/bs_apd20_a01_enus/summary.htm)
Building Your Professional Network(https://library.skillport.com/coursedesc/apd_04_a02_bs_enus/summary.htm)
Finding and Nurturing a Mentor Relationship(https://library.skillport.com/coursedesc/bs_apd22_a01_enus/summary.htm)

Question 15

Essential Customer Service Skills

Accepted Answer

Courses (click for detailed description):
Rapport Building in Customer Service(https://library.skillport.com/coursedesc/acs_03_a01_bs_enus/summary.htm)
Providing Telephone Customer Service(https://library.skillport.com/coursedesc/acs_03_a03_bs_enus/summary.htm)
Facing Confrontation in Customer Service(https://library.skillport.com/coursedesc/acs_03_a05_bs_enus/summary.htm)
Designing a Customer Service Strategy(https://library.skillport.com/coursedesc/acs_03_a06_bs_enus/summary.htm)
Providing On-site Customer Service(https://library.skillport.com/coursedesc/acs_03_a02_bs_enus/summary.htm)
Providing Effective Internal Customer Service(https://library.skillport.com/coursedesc/acs_03_a04_bs_enus/summary.htm)

Question 16

Being an Effective CSR (Customer Service Representative)

Accepted Answer

Courses (click for detailed description):
Interacting with Customers(https://library.skillport.com/coursedesc/acs_02_a01_bs_enus/summary.htm)
Communicating Effectively with Customers(https://library.skillport.com/coursedesc/acs_02_a02_bs_enus/summary.htm)
Controlling Conflict, Stress, and Time in a Customer Service Environment(https://library.skillport.com/coursedesc/acs_02_a03_bs_enus/summary.htm)
Dealing with Customer Service Incidents and Complaints(https://library.skillport.com/coursedesc/acs_02_a04_bs_enus/summary.htm)
Polishing Your Skills for Excellent Customer Service(https://library.skillport.com/coursedesc/acs_02_a05_bs_enus/summary.htm)

Question 17

Habits of Highly Effective People Video Series – Stephen Covey

Accepted Answer

Expert Insight Videos:
Be Proactive
Put First Things First
Seek First to Understand - Then to Be Understood
Synergize
Sharpen the Saw
From Effectiveness to Greatness

Professional Skills - Course Topics