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Making an Impact with Non-verbal Communication


There are many parts of the brain that have not changed much since the time of our earliest ancestors. We are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. But we've come a long way in our development and understanding of non-verbal communication mechanisms. In this course, you’ll learn how our attitude and tone, as well as body language such as posture, gestures, and facial expressions, can have significant impact on the way we communicate. You’ll explore techniques to help you project a positive attitude and presence. You’ll also discover how to read other people’s body language.

Lesson Objectives

  • identify techniques to ensure you are projecting a positive attitude

  • match non-verbal behaviors with likely first impressions

  • match facial expressions to likely interpretations

  • recognize how the way you stand, sit, or move conveys messages

  • identify ways to use tone of voice to enhance a conversation

  • recognize the meaning of non-verbal message clusters when communicating with others

  • recognize how to interpret non-verbal behavior

Expected Duration (hours)

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