Navigating Other People's Emotions

 

Overview/Description
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.

Lesson Objectives

• identify work activities that rely on emotional awareness

• identify the characteristics of emotional awareness in others

• recognize emotionally intelligent strategies for making contact with and observing a speaker

• identify the use of emotionally intelligent skills of acknowledging and affirming

• respond to another person with empathy

• use emotional intelligence to become aware of the emotions of others

 

Expected Duration (hours)
0.4