Writing Effective E-mails and Instant Messages

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Overview/Description

Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

Lesson Objectives

• recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails

• recognize the appropriate use of basic rules of etiquette related to answering e-mails

• identify appropriate ways to use the "From" field and subject line in e-mails

• recognize effective ways to write the parts of an e-mail message

• identify guidelines for keeping e-mails concise

• recognize appropriate usage of basic rules of IM etiquette

• use rules and guidelines to write effective and appropriate e-mails and instant messages

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Expected Duration (hours)
0.5