Acting with Diplomacy and Tact

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Overview/Description

People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

Lesson Objectives

• identify examples of the skills of diplomacy and tact

• identify examples of the methods for developing situational awareness

• apply the communication skills for avoiding a meltdown in a scenario

• identify examples of appropriate apologies

• identify the best strategies for engaging with others instead of focusing on yourself

• identify and overcome potential personally held biases

• recognize how to demonstrate and engage others with diplomacy and tact

 

Expected Duration (hours)
0.6