Getting to the Root of a Problem

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Overview/Description

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Lesson Objectives

• identify different types of project stakeholders

• effectively solicit stakeholder input on the impact of a problem by asking questions

• recognize techniques for gaining trust from project stakeholders

• match root causes of problems with the organizational level at which they typically occur

• recognize how to investigate root causes of problems using 5 Whys analysis

• recall the steps in using a fishbone diagram to investigate the root causes of a problem

• use appropriate methods to get to the root cause of a problem

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Expected Duration (hours)
0.4