Using Active Listening in Workplace Situations

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Overview/Description

Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

Lesson Objectives

• recognize skills that demonstrate attentive listening

• identify skills that draw out thoughts and emotions

• determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario

• use methods for engaging evasive speakers

• identify best practices for handling emotion

• apply active listening best practices to sales and negotiations in a scenario

• use techniques to actively listen in any situation, even challenging ones

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Expected Duration (hours)
0.5