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Navigating Situations with Diplomacy and Tact


You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

Lesson Objectives

  • identify strategies for working with a disliked or difficult coworker

  • identify techniques for composing a difficult e-mail with tact and diplomacy

  • identify examples of strategies for dealing with angry individuals

  • apply strategies for dealing with a manipulative individual

  • identify strategies for correcting a boss or client

  • learn how to use diplomacy and tact in a difficult situation


Expected Duration (hours)

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